Care Quality Commission

CQC are an independent regulator of health and adult social care in England.

They make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

Our CQC Inspection

Our practice has recently been inspected by the health service regulatory organisation, the Care Quality Commission (CQC), which found that our services ‘inadequate’.

While we are disappointed with the overall outcome of the inspection into our surgery, it was a useful process which has already led to a number of changes to internal processes and procedures. These include improved staff training, record keeping and governance. We are reassured that the practice was recognised as being focused on the needs of patients, and that our staff feel respected, supported and valued.
We are pleased that the inspectors noted that the services we offer to our patients are caring and responsive, with independent GP survey data showing that our services were rated above the national average for questions relating to kindness, respect and compassion. Our support for carers was recognised as a particular strength and the ways in which we make our services flexible and easy to use, in order to meet our patients’ varying needs and requirements, was also recognised as good.

With the support of colleagues from across the health system we are confident that we can make the necessary improvements required by the CQC.

If patients or carers have any concerns, please don’t hesitate to speak to a member of practice staff.

This widget provides a summary of the results of the latest checks carried out by the CQC.