Your rights and responsibilities as a patient

Orchard Surgery welcomes new patients living within our practice geographical area irrespective of their race, gender, social class, age, religion, sexual orientation or appearance, disability or medical condition.

The practice aims to give a friendly and professional service to all our patients. In return we ask our patients to help us in the following ways:

  • Be on time for your appointment
  • Let us know if you need to cancel
  • Respect that standard GP appointments are for a ten minute consultation; don’t expect to discuss several unrelated problems or seek treatment for other members of your family.
  • Inform us if your details change - for example, address or telephone numbers
  • Call for a home visit or urgent appointment before 10:00 am.
  • Ring for test results after 11:30 am.

As an NHS patient of the surgery you have the right to:

  • Be registered with a general practitioner
  • Change doctor if desired
  • Be offered a health check upon joining the practice
  • Be referred for specialist or second opinions if you and the GP agree.

You will improve your health by taking regular exercise, eating a healthy well-balanced diet, limiting alcohol intake, and avoiding smoking altogether.

Smoking is not allowed on the premises (by law and, in any case, it gives the wrong impression of a premises dedicated to the maintenance and improvement of health); also please refrain from chewing gum on the surgery premises and please turn off your mobile phone.

We will not tolerate violent, threatening or abusive behaviour at the surgery, whether directed to our staff or to others. Such behaviour will result in the offending patient being removed from our list.

Data protection

Your medical records are held securely in paper form and, increasingly, on the practice computer. All staff are bound by a duty of confidentiality. Relevant details are shared with health care workers to whom you may be referred. Aggregated, anonymised data is sometimes used by the primary care trust and NHS for audit purposes.

You are entitled to see your records should you wish to do so. Requests for access to, or copies of, your records should be made in writing to the practice manager. A charge will be made for copies.

The practice complies with all aspects of the Data Protection Act and Freedom of Information Act. Leaflets are available at reception. Further details can be obtained from the practice manager.

Copyright © 2015 Orchard Surgery Buntingford All rights reserved © 2015