Appointments

Asking for advice

Sometimes a telephone call can give all the information you need.  If you feel this is appropriate, our receptionists will either put you through to a doctor or nurse or take your details and ask you to call back later for an answer.

Emergencies and care at night and weekends

The surgery numbers provide a starting point for getting help at any time.  Medical attention from general practitioners is available for emergencies at any time when the surgery is closed through Herts Urgent Care, accessed by telephoning 01763-272411.  East and North Herts Primary Care Trust is responsible for commissioning the out of hours service.  Alternatively, you can ring 111 for advice.

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Home visits

The doctors will visit patients who are too ill or frail to leave their homes. If at all possible, however, it is better for patients to be seen at the surgery. Patients who ask for visits will usually be asked if they can attend the surgery. This often enables them to be seen quicker, and with access to better facilities for assessment and treatment.


Test Results

Some tests can be carried out at the surgery and the results may be available while you wait.

Blood tests are sent to hospital laboratories. Different tests take different times to be returned; many will be back within 2-3 working days, others may take 2-3 weeks. Please telephone after 11:30am for results.

Results of x-rays usually arrive back within 7-10 days. Cervical smear test results often take up to 4- 6 weeks. If the result is negative, you will be notified directly by the Health Authority. If the result is abnormal we will notify you in writing, or if urgent action is required, you will be telephoned.

If you have not heard from the Health Authority within 6 weeks you should contact the surgery who will make enquiries on your behalf.

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Making appointments:

Please telephone or call in during surgery hours (see above) to make an appointment. It is often desirable to see your usual doctor, especially for chronic or recurrent problems, but you can ask to see a different doctor, a doctor of a particular sex, or the first available doctor (although we are currently a single-handed practice we do have a female doctor who works on Mondays and a locum GP who works on a Tuesday.) We offer 10 minute appointments and longer appointments for complex issues and some clinical procedures. Please book a double appointment for ear syringing, travel vaccinations, ECGs, cervical smears, and for review appointments for chronic conditions such as diabetes, asthma, bronchitis/emphysema or stroke. Please also ask for a longer appointment if you have more than one problem to discuss with the doctor/nurse, or make separate appointments.

Patients are free to ask the receptionist to book appointments with the doctor of their choice, but the provision of a particular doctor cannot be guaranteed for urgent appointments.


Surgery times:

Doctors

Monday        8:30 – 12:30 and 16:00 – 18:00
Tuesday       9:30 - 12:30 and 15:30 - 18:00
Wednesday   9:30 - 12:30 and 15:30 - 18:00
Thursday      9:30 - 12:30 and 15:30 - 18:00
Friday          9:30 - 12:30 and 15:00 - 18:00

Nurse

Monday        9:30 - 13:00
Wednesday   9:30 - 13:00
Thursday      14:00 - 17:30

Antenatal clinic (midwife): Monday 14:00pm - 15:30pm


Well Baby clinic (health visitor/doctor): Thursday 14:00pm - 15:00pm

Health Visitor: 01763 271763

Blood tests are carried out on the premises at the following times:

Monday        10:45am - 11:45am

Wednesday   11:00am - 12:00noon
Friday          8:30am - 9:45am

 

 


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